welcome to Sea Side Auto Body Shop. Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services, website, and physical location.
We may collect the following types of information when you engage with our services:
- Personal Information: Name, address, phone number, email address, and any other details you provide when scheduling appointments or making inquiries.
- Vehicle Information: Make, model, year, license plate number, and insurance details necessary for auto body repairs and services.
- Payment Information: Credit/debit card details, billing addresses, and other financial information for processing payments.
- Usage Data: Information about how you interact with our website, including IP addresses, browser types, and cookies.
We gather information through various means, including:
- Direct interactions: When you schedule appointments, request estimates, or visit our shop.
- Online forms: When you submit requests or inquiries via our website.
- Automated technologies: When you browse our website, data such as IP addresses and browsing behavior is collected through cookies.
Your information is used for the following purposes:
- Providing Services: To schedule repairs, process transactions, and deliver customer support.
- Communication: To send appointment reminders, service updates, and responses to inquiries.
- Billing and Payment Processing: To handle financial transactions securely.
- Marketing and Promotions: To inform customers about special offers, promotions, and new services (with opt-out options available).
- Legal and Security Purposes: To comply with legal obligations and protect against fraud or unauthorized access.
We do not sell or rent personal information to third parties. However, we may share your information in the following cases:
- With Service Providers: Third-party partners who assist in payment processing, insurance claims, and customer management.
- With Insurance Companies: To facilitate claims and repair approvals.
- For Legal Compliance: When required by law, court order, or to protect our rights and property.
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include:
- Encryption of sensitive data.
- Secure storage of personal and financial information.
- Regular security assessments and system updates.
Our website may use cookies and similar technologies to enhance your browsing experience. These include:
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: Used to analyze website traffic and improve user experience.
- Marketing Cookies: Used for personalized promotions and advertisements.
You can manage cookie preferences through your browser settings.
As a customer, you have rights regarding your personal information, including:
- Access: Request details about the data we hold about you.
- Correction: Update or correct inaccuracies in your personal information.
- Deletion: Request the removal of your personal data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time.
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. Data related to financial transactions and legal compliance may be stored for extended periods.
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Users should review the privacy policies of third-party websites before providing any personal information.
Our services are not directed at children under 13, and we do not knowingly collect personal data from minors. If we become aware of any such data collection, we will take steps to remove the information.
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.